VIRTUAL ADDRESS SERVICES
Use our professional address for your business or personal needs.
WHY Us?
With our flexible plans, convenient location, and online accessibility you can be sure you won't miss any important business communications. Use our professional virtual address services to step up your business game today!
Virtual Address Services
Streamline your business mail with a premium address in Ottawa!
Virtual Address
Get the brand identity you want with a commercial mailing address in Ottawa – Canada’s capital city.
Plus, enjoy the premium mail handling & receiving services you need, starting from just $25/mo!
ANYTIME
Access to your mail 24/7. No more driving to your PO Box or waiting until you return from your trip.
ANYWHERE
Our secure cloud-based platform enables you to view and manage your mail anywhere in the world.
ANY DEVICE
From PC to Mac, Apple to Android, smartphone to tablet, we’ve got you covered.
Manage It All from your phone
Our app is now available for both iPhone and Android users. You can manage all your address needs from your phone on the go. Keep all your important information at your fingertips!
See What Our Customers Say About Us
Frequently Asked Questions
What is a virtual address?
A virtual office makes it possible for small entrepreneurs and business owners to have the best of both worlds by providing a low-cost business address with receptionist services and mail forwarding.This becomes the ‘front’ of the business and a public correspondence point. But the business owner doesn’t actually work there. While the virtual office takes care of incoming mail and represents the company HQ, the people involved continue to work from home, building their business and saving money in the process.
Can't I just use my home address?
Sure. However, to many, it looks unprofessional and it can make a company appear inexperienced and even untrustworthy. Reputation is everything, and a startup owner looking to make his or her way in the corporate world needs to look and act the part.Having a proper business address, professional meeting space, and all the benefits of a physical office can work wonders for a new business, both in terms of mindset and client perception.
What documentation (ID, etc.) are required for verification?
To complete account verification, we require a scanned copy of the following items:
Photo identification (usually a driver’s license or passport)
Copy of a current utility or mobile communications bill that shows your current address
As you are using this address for your business, we will also require a copy of your articles of incorporation or business license documents
Are there any long term commitments?
Nope! Flexibility is the main benefit of a virtual office address. We do require 30-days notice for cancellations as per our terms of service and no prorations will be made.
If you would like to pre-pay for the year let us know by contacting us directly before you purchase.
See our plans to learn more.
How do I get my mail?
Once you have signed up for our service, you will get instructions on how to get access to your account. We support access on pretty much any type of device. You will get notifications when new mail has arrived. You can provide instructions on what to do with that mail including, opening and scanning it, forwarding it, recycling it or shredding it. If you are near our centre you can also pop in to pick it up.
You can also download our partner app available on IOS or Android to make management even simpler and get real-time notifications. Instructions will be provided with your account sign-up.
Can I pick up my mail in person?
Absolutely! We would love to see you. Once you are notified you have received mail, you can let us know that you would like us to hold it for pickup. Our normal reception hours are posted below.
What is a recipient?
A recipient is anyone who will be receiving mail at your virtual address. If you have two individual names and a company name, this would count as 3 recipients.
Each virtual address plan allows for 1 personal name and 1 business name. If you and your significant other or business partner will both be receiving mail, the additional person will need to listed as an additional recipient. If you have employees that will also be receiving mail, they will need to be added to your account as additional recipients as well.
All recipients must complete the account verification procedure for us to be able to action mail. To complete account verification, we require a scanned copy of the following items:
Photo identification (usually a driver’s license or passport)
Copy of a current utility or mobile communications bill that shows your current address
If you are using this address for your business, we will also require a copy of your articles of incorporation or business license documents
When will my mailbox be ready?
If you purchased a virtual office plan during our normal reception hours, we typically have them ready the same day.
If you are purchasing outside of our normal reception hours, it will be ready the next day. Please be on the lookout for an activation email to set your password for our mail platform. You will also get an email advising you of your mailbox number once your account is setup.
What will my address look like?
Your address can be formatted as follows:
511 Lacolle Way
Suite # XXXX
Ottawa, ON K4A 5B6
Don’t forget to replace the XXXX with your actual suite or mailbox number.
Can I use my address on business cards?
Yes! We encourage you to not only use your commercial business address on your business cards but also on your website, company documents and anywhere else you might need to publish your address.
Don’t forget to include your mailbox number as part of your address to ensure that mail is routed to you properly.
Can I use my address for a Google My Business listing?
Based on Google’s current guidelines, a virtual address/virtual mailbox alone doesn’t meet the requirements for use in a Google My Business (GMB) listing. Read more on the subject in our blog.
Please contact us prior to signing up for a virtual address if you plan on using it for GMB. No refunds will be issued and Google Verification codes will not be forwarded.
Are there any additional costs?
There are additional costs for virtual mail which differ depending on the plan you choose.
For the Basic Plan, additional changes include:
Additional Incoming Mail: Each C$1.50
Open & Scan: Each page C$2.00
Forwarding: Each C$2.75 + shipping fees
Shredding: Each C$0.50
Additional Recipients: C$19.95 each per month
Mail Storage Charges: Regular Mail – Free storage for 30 days, then C$ 0.40 per piece per day
Padded Mailer – Free storage for 30 days, then C$ 0.40 per piece per day
Small Box – Free storage for 5 days, then C$ 0.40 per piece per day
Medium Box – Free storage for 5 days, then C$ 0.50 per piece per day
Large Box – Free storage for 5 days, then C$ 1.00 per piece per day
Extra Large Box – Free storage for 5 days, then C$2.00 per piece per day
Our Entrepreneur and Serial Entrepreneur Plans have a $50+HST setup fee on your first invoice.
For questions or a full list of additional costs for each plan contact us at [email protected].
Address
511 Lacolle Way
(Located inside BBCR CAFE)
Ottawa, ON K4A 5B6
Contact
(343) 599-0105
(343) 599-0106
OUR APP IS NOW AVAILABLE!
